Restore Acknowledge Customer Payment Order Details

Explanation

The Restore Acknowledge Customer Payment Order Details activity is used to restore a cancelled invoice payment or pre-payment included in a payment order. This is useful if, for example, the wrong invoice was cancelled.

Prerequisites

This activity requires that the payment order detail to be restored has the status Cancelled.

System Effects

As a result of this activity, the invoice or pre-payment is re-included in the payment order. No voucher is created until the payment has been acknowledged by the payment institute.

Window

Acknowledge Customer Payment Orders

Related Window Descriptions

Acknowledge Customer Payment Orders
Acknowledge Customer Payment Details

Procedure

To Restore Payment Details Direct Debiting:

1. Open Acknowledge Customer Payment Orders and Populate or Query to select payment orders.
2. Click the right mouse button function Details to access Acknowledge Direct Debiting Details. Mark the line for the specific payment to be restored.
3. Click the right mouse button function Restore and exit the window.