Cancel Customer Check Mixed Payment

Explanation

This activity is used to cancel a customer check including the matching in Mixed Payment. The Cancel Customer check activity s needed if a customer check which was cashed in Mixed Payment must be canceled while it s not possible to cancel the complete Mixed Payment.

When cancelling a customer check a Cancellation Reason must be entered to explain why the check has been canceled.

 Prerequisites

In order to perform this activity:

• A mixed payment of the Approved status should exist which includes a cashed customer check (=  a Customer Payment transaction with a document series ID and payment doc no).
• Cancellation reasons must have been defined in the Check Cancellation Reasons window.
• If you want to cancel a customer check of another company or with matched items of another company, your user ID must be associated to the other company and connected to the relevant user data in IFS/Accounting Rules, User Related Data. 

System Effects

• The Matching Canceled check box is selected in the Mixed Payment transaction. The Mixed Payment can no longer be canceled.
• The customer check gets the Cancelled status and the the check cancellation reason is shown in the Customer Check window.
• The matchings and the new items which were created with the check payment are rolled back.
• A parked customer payment with the payment amount is created.

Window

Mixed Payment

Related Window Descriptions

Mixed Payment
Cancel Check

Procedure

To cancel a customer check in Mixed Payment:

1. Open the Mixed Payment window and query for the mixed payment which includes the customer check payment which you want to cancel..
2. Highlight the customer payment transaction with the check number in the Transactions tab, right-click and click Cancel Check.
3. You get the information that the transaction will be canceled and that the Cancel Mixed Payment function will not be available afterwards. Click OK to continue.
4. Select a check cancellation reason from the List of values in the Check Cancellation Reason field in the Cancel Check dialog box if the suggested default cancellation reason is not appropriate.
5. Click OK to cancel the check. The Message dialog box gives the information on the created payment and voucher.