Set Work Order Status to On Route

Explanation

This activity is used to change the status of the mobile work order to On Route. This status is set when you start traveling to the customer's site to perform the work. If a default travel craft is defined for the mobile user, a travel time transaction is created automatically when the work order is set on route.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• The work order should be accepted by the mobile user.
• For automatic travel time transaction creation (if this is set up in the security configuration), a default travel craft should be defined for the employee/mobile user.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

• The work order is set to the On Route status.
• An automatic travel time transaction (if this is set up in the security configuration) is created on the work order.
• A journal entry is created on the mobile work order for the status change.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Work Orders.
2. Tap on the the work order you wish to set on route and then tap On Route.

    Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.

3. Observe the status of the work order is changed to On Route.