Mobile Workforce Management Integration (SCH360) - Maintenance
This document describes some pre- and post- activities
needed during maintenance of IFS Applications that has the Mobile Workforce
Management Integration.
When to use this information:
Use this guide during maintenance activities of IFS
Applications (e.g., delivery installation, database cloning, oracle patch
installation, etc) where the IFS Middleware Server requires a restart. This
guide is only applicable if the customer has IFS MWFM Integration installed.
Note: 360 Scheduling is renamed to Mobile Workforce
Management (MWFM), and therefore some artifacts containing the string 360 still
occur in this documentation.
Contents
Before starting the maintenance activity, the scheduled
tasks for Load and Change messages for the dataset must be deactivated and all
messages in the 360OUT queue must have been processed (i.e., status is
Finished). To do so
- Go to the Scheduled Database Tasks window and
search for the respective schedule. You can search for '%Load%' and
'%Change%'.
- Right-click on the respective schedule and click
View Schedule.
- On the detailed window click the View background
jobs for this Task link and verify that all background jobs have been processed.
- Next in the Explore Application Messages verify
that the 360OUT queue does not have any pending messages to be processed
(all messages should display the status Finished).
- Once verified go back the detail window of the
Schedule Task (step 3) and unselect the Active check box. Note:
Steps 1-5 has to be done for all Load and Change database tasks.
You can now proceed with your maintenance activity.
Once the maintenance activity is complete and IFS Middleware Server is
restarted follow the steps below:
- Activate the scheduled task for the Load message (on the detailed window
for the Load scheduled task select the Active check box). Note:
Do not activate the scheduled task for the Change message.
- Execute the schedules task for the Load message; right-click on the
scheduled task and click Run. There should be an Application Message
entry against the 360OUT queue, and the message should be in the state
Finished.
- Open the Scheduling Workbench window and login to the
Mobile Workforce Management using the credentials for the admin user.
- Go to Workspace (Administration), click on the
System tab and click Events. Check that there are no errors.
- Click Workbench and in the dialog that opens select Messages and verify
that messages are coming into iSWB on a minutely basis.
- Next login to the server where Mobile Workforce Management is
installed, open the Event Viewer and check that there are no errors
registered under the windows services related to MWFM.
- Go back to IFS Enterprise Explorer and check the application messages
under the 360IN queue. There should be a message per minute (approximately).
- Go to the Scheduled Work Orders window and query for
records. If there are no records in the wondow, the 360IN messages have failed to process.
- Next on the same window, select a work order that is allocated through
the iSWB (i.e., a work order where there is a value against the Allocated
Executed By column and the Scheduling Status is set to
Allocated.
- Right-click on the selected work order and click Prepare. On the
Prepare Work Order window, right-click and click
Appointment Booking.
- On the Appointment Booking window you will receive the
message asking if you want to rebook the appointment. Click OK.
Verify that the window shows available slots and click Exit. Note:
This step is to verify that all services are running correctly,
therefore do not click the Accept button.
- Next activate the schedule task for the Change message, run the task,
and confirm the task executed successfully.