Start Work Order

Explanation

This activity is used by Business-to-Business contractors in order to indicate that they have started working on a work order.

Prerequisites

• The contractor must be connected to a B2B user through the Solution Manager.
• The contractor must be added to a party list in the Equipment Basic Data window.
• A work order or route which is accessible to the contractor must exist in Released status.
• If using the Projects portlet, a project in which you are participating as a project team member, project manager, sub project manager or as the customer responsible and which has connected work orders should exist.
• If using the Equipment Object Navigator page, the user must have access to the equipment object.

System Effects

As a result of this activity, the work order receives the Started status.

Page

N/A

Related Page Descriptions

Active Work Orders Portlet
Report in Work Order
Projects
Project Navigator
Equipment Object Navigator
Active Work Orders

Procedure

To start a work order using the Active Work Orders portlet:

1. Click on the Report In link in the Active Work Orders portlet. The Report in Work Order page is opened.
2. Click Started on the Actions menu.

To start a work order using the Projects portlet:

1. Click on the Project ID link of the relevant project on the Projects portlet. The Project Navigator page is opened.
2. View details about the project and click on an activity on the left pane, click on the relevant links on the Activity tab to view the active and historical work orders and route work orders.
3. Click Active Work Orders. The Active Work Orders page is opened.
4. Click on the WO No link to open the Report in Work Order page.
5. Click on the Started link.

To start a work order using the Equipment Object Navigator page:

1. Open the Equipment Object Navigator page.
2. Click on the relevant object in the left hand pane.
3. View details of object and the connected service requests and active work orders as required.
4. Click Active Work Orders. The Active Work Orders page is opened.
5. Click on the WO No link to open the Report in Work Order page.
6. Click on the Started link.